Al Mersal - Voice Mail For Mobile

Al Mersal means that you will never miss a call. Al Mersal Executive gives you extra features.

Stay connected even if you are out of reach or for some reason cannot answer a call. With Al Mersal Voice Mail the caller can leave a message for you on your voice mailbox. Al Mersal allows you to store messages and retrieve them easily at your convenience.

Benefits

Complete privacy and security of messages.
A 24 hours answering facility
Easy access to your mailbox by simply dialing 123 from your GSM handset
Messages received are date and time stamped for your reference and convenience.
Mailbox can be accessed from another telephone, locally and internationally with correct user password

Features

Al Mersal Basic

Access, listen, save, skip and delete voice messages
15 messages of storage capacity for upto 3 days
Maximum length of 60 seconds per message
Available for both Postpaid and Prepaid Wasel mobile.

Al Mersal Executive

Access, listen, reply, send/send a copy, send as group, forwarding, auto transfer, save, skip and delete voice messages
30 messages of storage capacity for upto 14 days
Maximum length of 90 seconds per message
Mailbox call return facility
Create 20 Groups of 10 numbers each
Send Fax & retrieval of up to 200 pages
Available for Postpaid mobile only.

Charges

	Charges (AED)		Details
Subscription Charges	FREE		Al Mersal Basic
Rental Charges	FREE		Al Mersal Basic
Subscription Charges	50		Al Mersal Executive One Time Only
Rental Charges	15	/ quarter	Al Mersal Executive
Usage Charges	0.18	/ min	Al Mersal Basic: Accessing mailbox from GSM postpaid
Off Peak Usage Charges	0.09	/ min	Off Peak Time:00:00 - 07:00 Off Peak Time:14:00 - 16:00
Usage Charges	0.30	/ min	Al Mersal Basic: Accessing mailbox from Wasel prepaid
Off Peak Usage Charges	0.30	/ min	Off Peak Time:00:00 - 07:00 Off Peak Time:14:00 - 16:00
Usage Charges	0.18		Al Mersal Executive
Off Peak Usage Charges	0.09
Usage Charges	IDD rate apply		From outside the UAE

How to Subscribe

To subscribe to Al Mersal Voice Mail, you can

1- Via IVR: Dial 125 from your mobile handset and follow the instructions.

2- Via *122#: Dial *122# from your mobile handset and follow the instructions.

3- Via Etisalat Online Services: Register for free to Etisalat Online Service and then you can apply for Al Mersal Voice Mail service as well as lot of other services.

4- You can visit your nearest Etisalat Business/Service Center.

Note: You will be notified with an SMS that your registration request has been accepted.

Documents Required

No documents are required to subscribe to this service.

Specification Details

How To Use?
Dial 123 to set up your mailbox (such as language, password and outgoing message). The system will guide you step by step on how to set up your mailbox. Language English or Arabic Your password (secret number) You will be asked to key in this number each time you access your mailbox from another telephone.Your password must be (4) digits. Outgoing message The personal or standard greeting that callers will hear when they reach your mailbox. Record whatever you want your callers to hear when they reach your mailbox. If you don’t want to record an outgoing message in your own voice, you can select the system’s outgoing message which is available in Arabic & English alternatively. Message header Caller's number, time and date when message was received.
How To Forward Your Calls?
Call Forwarding facilities are provided free of charge. To forward your calls to your AL Mersal Mobile mailbox, set the following activation codes from your handset: If Busy: Dial *67123# and press the send key If Switched Off: Dial *62123# and press the send key If No Reply: Dial *61123# and press the send key
How To Cancel Call Forwarding?
If you don’t want to receive messages in your mailbox you can cancel Call Forwarding to your mailbox at any time by setting the deactivation codes from your handset: If Busy: Dial ##67# and press the send key If Switched Off: Dial ##62# and press the send key If No Reply: Dial ##61# and press the send key To Cancel All Options: Dial ##002# and press the send key
How To Listen To Your Message?
Within the UAE: 1- From your own GSM handset:Dial 123 followed by the ‘Send’ key 2- From another telephone:Dial 08050 followed by your GSM number.On hearing the greeting press # key,then enter your password followed by the # key From Outside the UAE: Dial +9718050 followed by your GSM number.On hearing the greeting,press the # key,then enter your password followed by # key. Note: From a country that offers CLI (Caller Line Identification) facility,Dial +9714004123 and listen to your messages.
Quick Reference Guide
Your mailbox set up can easily be modified by dialing 123. Then, while you are in the main menue: To change Language: Press 345 followed by 1 for Arabic or 2 for English To change password: Press 344, enter the current password. followed by the # key, and then the new password followed by the # key To change an outgoing message: Press 341, followed by 1. At the tone, record your greeting message followed by the #key
Important key functions while listening to a message
Press 1 To rewind a message Press 4 To save a message Press 5 To delete a message Press 6 To go to the next message Press 7 To pause/resume Press 9 To fast forward Press # To repeat a message Press * To cancel last action and go back to the previous menue At any time Press 8 For help in the main menue Press 0 For help at any time while in any menue

Contract Length and Details

There is no contract length for Al Mersal Voice Mail Service. However, if you do not use the service for the period of 3 months, your Al Mersal Voice Mail Service will be automatically cancelled.

Contact Us

Please call at 101 to our customer support representative for further information & assistance.